Every printer/multi-function device in your office is managed, regardless of make or model,
under one supply and maintenance agreement.
under one supply and maintenance agreement.
Managed Print Services
We manage your printers so you can focus on your business.
Preventative Maintenance
All of our devices are on maintenance schedules that help reduce breakdown and maximize uptime. Every moving part in our equipment has a preset amount of pages that may be printed before we receive an alert to come in and replace that part.
This differs from some of our competitors, who have all parts outside of toner run until they fail, which then results in a reactive service call while the equipment is completely down and not usable.
Warranty of Equipment
Every device that FMS puts in field comes with a NEW Replacement Guarantee.
Unlike other vendors who will replace equipment not meeting customer expectations with a similar Used/Demo unit, Fusion will provide a loaner to get the customer functioning and order a NEW unit with similar spec to replace the machine not meeting expectations.
There is NO cost to the customer to have the replacement brought in.
It does not extend the lease term, nor increase the lease payment.
4 Business Hour Service Guarantee
FMS utilizes a service management software (E-Automate). Utilizing software built in Microsoft Azure, we monitor our average response time to Resolve service requests that are received. For the year of 2021, FMS achieved an average service resolution time of 3.12 hours.
We handle everything in-house, which means we never use any offshore, outsourced call centres or service departments.
Automated Meter Reading
FMS utilizes PrintFleet, a management software that gives a snapshot of all devices under management.
PrintFleet automatically emails meter-read report each month, removing the need for the client to call or email meter-reads to FMS.
Automated Toner Fulfillment
FMS utilizes PrintFleet, a management software that gives a snapshot of all devices under management and tracks Toner, Drum, Fuser, Photo Conductor, and Critical Errors.
These fields are automatically replenished as they hit 25% capacity.
An auto-shipment is sent within two days to the customer location.
Complimentary Toner Recycling
Our Toner Cartridge Recycling program includes the recycling of all empty toner cartridges from photocopiers, network printers, and facsimile products.
Through this program, we will be diverting empty toner cartridges from ending up in landfill sites.
Brands We Manage
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